FAQ

When your order ships, we email you a tracking link. You can also enter your tracking number on our Track your order page. We dispatch within 1–3 business days. The first tracking update usually appears within 24–48 hours of dispatch.

We start processing an order as soon as the payment goes through, so we usually can’t change it. Email us your order number straight away and we’ll try. Your right to withdraw or return isn’t affected: see Shipping & Returns.

After your payment, we may offer you add-ons. Each one is a separate purchase. If you click the button that adds it, which shows the amount, we charge it straight away to the payment method you just used, without asking for your details again. Whop saves your payment method for this when you pay; we never see your full card details. If you don’t want it, skip it and nothing is charged. Add-ons ship with your order or after it, and they have the same return and withdrawal rights as your order.

Each add-on you accept is its own purchase and its own charge. So your statement can show more than one payment to WHOP*KISORA for one order. Your order confirmation email lists every item and every charge.

Please check your spam or junk folder. If it isn’t there, email us at [email protected] with the name and email address you ordered with, and we resend it.

Yes, one promo code per order. Codes can’t be combined and have no cash value.

Whop, our payment processor. Whop is not the seller: you buy from ELFMEDIA - FZCO, trading as Kisora.

Cards, PayPal, Apple Pay and Google Pay, plus local payment methods where available. Checkout shows the methods you can use.

When you place your order at checkout. An add-on is charged when you accept its offer.

In the currency shown at checkout. Refunds are made in the same currency. If your card is in another currency, your bank may convert the amount and charge a fee. We don’t control that.

WHOP*KISORA. Whop is our payment processor.

Please contact us before you dispute a charge with your bank. We usually reply within 24 hours on business days and resolve most payment issues quickly, while a bank dispute often takes weeks. You can still contact your bank at any time.

3–19 days after dispatch, depending on your country. See the delivery times.

It can be. Parcels travelling between countries can go several days without a new scan. If your parcel hasn’t arrived by the last day of the estimate, contact us and we check with the carrier.

No. All prices include taxes and import duties, and we ship duties paid.

Tell us first, then send the item to our returns address. The steps, the deadlines and what we refund are on Shipping & Returns.

Yes. You can also wash it by hand with warm water and washing-up liquid. Avoid steel wool and abrasive cleaners.

No. The boards are metal and not microwave safe.

If you do, the board can get hot. Let it cool down, or use an oven glove, before you touch it.

Fine knife marks can appear with use. That is normal wear, not a defect.

Defects that were present at delivery. The details are in our Terms of Sale. If an item is faulty, contact us with your order number and, if you can, a photo.

It’s an optional, paid add-on that replaces a board that breaks, cracks or warps in normal household use. Its terms are in our Terms of Sale.