Returns & Refunds

We want you to be happy with your Kisora cutting board. If it is not right for you, you can send it back and get your money back.

Our 14-day money-back guarantee

You can return your order within 14 days of delivery for a full refund of the price you paid, including any shipping costs you paid for the standard delivery. You do not need to give a reason.

How to return your order

1. Email us at [SUPPORT EMAIL] with your order number and the items you want to return. We will reply within [2 business days] with the return address and instructions. Returns go to [OUR RETURNS ADDRESS IN YOUR REGION / OUR WAREHOUSE IN CHINA]; please do not send anything back without contacting us first, as returns sent to the wrong address may be lost.
2. Pack the product safely, ideally in its original packaging, and add a note with your order number. Please do not stick labels or tape directly on the product box; use an outer box or bag.
3. Send it to the return address within 14 days after you told us about your return. We recommend a tracked service and keeping the proof of postage.
4. We refund you within 14 days of receiving the product back (or proof that you have sent it), using the same payment method you used to pay.

Return shipping costs: [We pay for return shipping and send you a prepaid label.] / [You pay the cost of sending the product back.]

Condition of the product: you may try the product as you would in a shop. If it has been used more than necessary to check it, or damaged, we may reduce the refund by the loss in value. Products that are faulty are always refunded in full (see below).

Faulty or damaged products

If your board arrives damaged, is faulty or is not what you ordered, please email us at [SUPPORT EMAIL] with your order number and a photo. We will replace it or refund you in full, and you will not have to pay any return costs. In many cases we can do this without asking you to send the product back. This does not affect your statutory rights (see section 9 of our Terms & Conditions); UK customers, for example, can reject faulty goods for a full refund within 30 days of delivery.

Your legal right to cancel (UK and EU customers)

If you live in the United Kingdom or the European Union, you also have the following legal right. Our money-back guarantee above gives you at least the same protection and does not limit it.

Right to cancel

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. If you ordered several goods that are delivered separately, the period expires 14 days after the day on which you acquire physical possession of the last good.

To exercise the right to cancel, you must inform us ([COMPANY NAME], [BUSINESS ADDRESS], [SUPPORT EMAIL]) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or an email). You may use the model cancellation form below, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we shall reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

[You will have to bear the direct cost of returning the goods.] / [We will bear the cost of returning the goods.]

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Model cancellation form

(Complete and return this form only if you wish to cancel the contract.)

To: [COMPANY NAME], [BUSINESS ADDRESS], [SUPPORT EMAIL]

I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*):

Ordered on (*) / received on (*):

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.

Questions

If you have any questions about returns, please contact us at [SUPPORT EMAIL] or see our Support page.